Last updated: 25 September 2026
1. Custom rackets and the right of withdrawal
Every racket is made individually after you configure it in our designer: you choose the shape, material, core, colours, text, logo and the other options, and production starts only after you approve the proof. Rackets are therefore made to your specifications and clearly personalised. Under Article 16 letter (c) of Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal does not apply to them. You can cancel free of charge until you approve the proof; after that, production has started for you.
The designs shown on the website as design ideas are starting points for your own design. They are not sold as they are.
If the right of withdrawal applies to your order by law, you can use the model form below, and we will refund you as the law requires.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [Legal company name], [Street, number], Miercurea Ciuc, Romania, [contact e-mail]
I hereby give notice that I withdraw from my contract of sale of the following goods: ……
Ordered on …… / received on ……
Order number: ……
Name of consumer: ……
Address of consumer: ……
Signature of consumer (only if this form is sent on paper): ……
Date: ……
2. Legal guarantee of conformity
All products are covered by the legal guarantee of conformity for 2 years from delivery, in line with Government Emergency Ordinance no. 140/2021. If the racket has a manufacturing defect or does not match what you ordered, you are entitled to repair or replacement free of charge, or, where that is not possible, a price reduction or refund.
3. What is not a defect
Normal wear, impacts against walls or the floor, cracks caused by hitting the frame, exposure to high temperatures and use outside padel are not covered. Hand-made rackets can show small variations in weight (±10 g) and in colour between screen and print; these are normal.
4. How to make a claim
E-mail [contact e-mail] with your order number, a description of the problem and photos. We reply within 3 working days and resolve the claim within 15 days, as required by law. We cover the cost of returning a defective product.
5. Refunds
Approved refunds are paid within 14 days, using the same payment method you used, unless we agree otherwise.